Adjusters

Adjusters are registered persons, under s.2 of the Financial Services Act 2013 (FSA), to carry out the business of investigating the cause and circumstances of a loss and ascertaining the quantum of the loss in relation to insurance or takaful claims. 

Adjusters are part of the financial intermediaries regulated by BNM under the FSA, IFSA, and related regulations. With certain exceptions under the law (e.g. adjusters for aviation and maritime loss), adjusters need to be registered with BNM. Once registered, loss adjusters are permitted to conduct adjusting business on a continuous basis, but required to comply with BNM's requirements on claims settlement practices. 

The following document contains the procedures to register to be an adjuster:

• Registration Procedures and Requirements on Professionalism of Adjusters

Use the following application form to register an adjusting business:

• Registration Form to Carry on Adjusting Business

If you have any questions on the registration procedure, please refer to the following document:

• Frequently Asked Questions on Registering an Adjusting Business

See also:

• List of registered adjusters